30-Day Return – Money-Back Guarantee Policy
Effective Date: 21Aug2024
Our Commitment
AtEndocannex, we are committed to providing our customers with high-quality products and excellent service. We want you to be completely satisfied with your purchase. If, for any reason, you are not entirely happy with your purchase, we offer a 30-day money-back guarantee, subject to the terms and conditions outlined below.
Terms and Conditions
- Eligibility: To be eligible for a refund under our 30-Day Money-Back Guarantee, the following conditions must be met:
- The request for a refund must be made within 30 days from the date of purchase.
- The product must be in its original condition, including all packaging, labels, and accessories.
- Refund Process:
- To initiate a refund, please contact our customer support team at admin@www.endocannex.com within the 30-day period.
- You will be asked to provide proof of purchase, such as your order number or receipt.
- Upon verification of your eligibility and the product’s return in its original condition, we will process your refund.
- Refund Method:
- Refunds will be issued in the same payment method used for the original purchase. Please allow 7 days for the refund to be processed.
- Shipping and handling charges are non-refundable.
- Return Shipping:
- Customers are responsible for return shipping costs, unless the product received is defective or incorrect.
- Exclusions:
- Our 30-Day Money-Back Guarantee does not apply to the following:
- Products damaged due to misuse, abuse, or neglect.
- Products that have been altered, modified, or tampered with in any way.
- Products that are not in their original condition or are missing parts.
- Our 30-Day Money-Back Guarantee does not apply to the following:
- Additional Information:
- We reserve the right to refuse refunds or returns that do not meet the specified conditions outlined in this policy.
- This guarantee is valid only for purchases made directly through Endocannex LLC. If you purchased our product through a third-party retailer, please refer to their return policy.
Contact Us
If you have any questions or need further assistance regarding our 30-Day Money-Back Guarantee, please do not hesitate to contact our customer support team at admin@www.endocannex.com